Customer Support

SUPPORT

FOR RETURNS, PLEASE REDIRECT TO: FLY KIDZ ONLY RETURN CENTER

FOR NON-RETURN RELATED QUESTIONS REGARDING YOUR ORDER, PLEASE CONTACT US AT: ORDERS@FLYKIDZONLY.NET

FOR ANY NON-ORDER RELATED QUESTIONS, PLEASE CONTACT US AT: SUPPORT@FLYKIDZONLY.NET

SHIPPING

ORDER PROCESSING 

EFFECTIVE 03/15/20: PLEASE NOTE, DUE TO COVID 19, ALL ORDERS WILL BE TEMPORARILY DELAYED BEYOND OUR STANDARD PROCESSING/SHIPPING TIME.

ORDERS ARE PROCESSED AND DELIVERED ON MONDAY THROUGH saturday (EXCLUDING NATIONAL HOLIDAYS). IF SHIPPING TO THE BILLING ADDRESS, ORDERS ARE PROCESSED WITHIN 1-5 BUSINESS DAYS AFTER THE ORDER IS PLACED ON THE WEBSITE. FOR THE BEST CHANCE OF SAME DAY PROCESSING (NOT GUARANTEED), AN ORDER MUST BE PLACED PRIOR TO 12PM EST. ANY ORDER PLACED AFTER 12PM EST WILL BE PROCESSED ON THE NEXT BUSINESS DAY. THIS MEANS THAT ANY ORDER PLACED AFTER 12PM ON A Saturday, WILL BE PROCESSED THE FOLLOWING MONDAY. WE ARE NOT HELD ACCOUNTABLE FOR ANY DELAYS THAT MAY OCCUR. ORDERS WITH DIFFERENT BILLING AND SHIPPING MAY TAKE LONGER IN ORDER TO FOLLOW OUR VERIFICATION PROCESS. ORDERS CAN BE UPDATED within processing time frame, ONCE PLACED. WE RESERVE THE RIGHT TO CANCEL ANY ORDER.

  

SHIPPING + HANDLING 

EFFECTIVE 03/15/20: PLEASE NOTE, DUE TO COVID 19, ALL ORDERS WILL BE TEMPORARILY DELAYED BEYOND OUR STANDARD PROCESSING/SHIPPING TIME.

Fly Kidz Only – School Yard CEO LLC ONLINE PURCHASES ARE SHIPPED VIA USPS FROM OUR facilities LOCATED IN NEW JERSEY. Fly Kidz Only – School Yard CEO LLC IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. SHOULD THE BUYER ENCOUNTER AN ISSUE WITH RECEIVING A PACKAGE, THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER. 

WE OFFER 3 SHIPPING METHODS:

  • First class Mail (DELIVERED 1-5 BUSINESS DAYS AFTER SHIPMENT)
  • Priority (DELIVERED 2 BUSINESS DAYS AFTER SHIPMENT)
  • Priority Express (DELIVERED NEXT BUSINESS DAY AFTER SHIPMENT)

PLEASE REVIEW OUR “PROCESSING” SECTION ABOVE TO DETERMINE THE BEST SHIPPING METHOD. THE TIME THAT THE ORDER IS PLACED WILL CONTRIBUTE THE DELIVERY TIME. FOR EXAMPLE, AN OVERNIGHT SHIPPING ORDER PLACED ON A FRIDAY BEFORE 12PM EST WOULD NOT BE DELIVERED UNTIL THE FOLLOWING MONDAY. AN OVERNIGHT SHIPPING ORDER PLACED AFTER 12PM EST ON A FRIDAY WOULD NOT BE PROCESSED UNTIL THE FOLLOWING MONDAY, FOR DELIVERY ON TUESDAY. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US AT SUPPORT@FLYKIDZONLY.NET

RETURNS & REFUNDS

RETURN POLICY

  • ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DAY YOU RECEIVE YOUR ORDER.
  • MERCHANDISE MUST BE UNWORN, TAGS ATTACHED, AND FREE OF ANY DEFECTS.
  • IF THE ABOVE REQUIREMENTS ARE MET, A REFUND WILL BE GRANTED FOR THE ORIGINAL AMOUNT PAID FOR THE MERCHANDISE IN THE FORM OF A GIFT CARD AS ONLINE CREDIT. SHIPPING COSTS ARE NOT REFUNDED.
  • PLEASE CONTACT US TO REQUEST A RETURN LABEL. FILL OUT THE RETURN FORM AND PACK YOUR ITEM(S). AFFIX THE LABEL TO THE OUTSIDE OF THE BOX. DROP OFF AT A UPS LOCATION. TAKE NOTE OF THE TRACKING NUMBER ON THE LABEL AND KEEP THIS FOR YOUR RECORDS. ITEMS PURCHASED AFTER 14 DAYS CANNOT BE RETURNED FOR ANY REASON. FINAL SALE PRODUCTS ARE NOT ACCEPTED.
  • ONCE YOUR RETURN IS RECEIVED, PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR THE RETURN TO BE PROCESSED AND THE AMOUNT WILL BE APPLICABLE IN THE FORM OF A GIFT CARD AS ONLINE CREDIT. YOU WILL NOT BE REFUNDED FOR THE SHIPPING COST AT THE INITIAL PART OF PURCHASE.

EXCHANGES

IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM(S) FOR A DIFFERENT SIZE OR COLOR, PLEASE RETURN THE PURCHASED ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE DESIRED ITEM.

STEPS FOR MAKING A RETURN

  1. TO REQUEST A RETURN LABEL, PLEASE CONTACT RETURNS@FLYKIDZONLY.NET
  2. PLACE THE PREPAID RETURN LABEL ISSUED TO YOU ON THE OUTSIDE OF YOUR PACKAGE.
  3. DROP OFF AT ANY UsPS STORE LOCATION.
  4. KEEP TRACKING INFORMATION FOR YOUR RECORDS. THE TRACKING INFORMATION IS LOCATED ON THE LABEL.
  5. PLEASE ALLOW 3-5 BUSINESS DAYS FROM THE TIME WE RECEIVE THE RETURN FOR A CREDIT TO BE ISSUED.
  6. ITEMS THAT ARE MARKED FINAL SALE WILL NOT BE ACCEPTED.

REFUSED PACKAGES

ANY ORDER THAT IS NOT ABLE TO BE DELIVERED BY USPS WILL BE RETURNED TO OUR facilities AND TREATED AS A RETURN. THE CUSTOMER WILL BE GIVEN A FULL CREDIT FOR THE ITEM(S) PURCHASED. SHIPPING COSTS ARE NOT REFUNDED.

IF YOU HAVE FURTHER QUESTIONS, PLEASE CONTACT SUPPORT@FLYKIDZONLY.NET

 

 


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